Practical, regularly updated toolkits to help you assess your services and identify improvements.

19 January 2017 XLSX (288kB) HQN complaints toolkit

HQN complaints toolkit

We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of…

04 January 2016 XLSX (70.46kB) Gas servicing toolkit

Gas servicing toolkit

We are pleased to provide you with our gas servicing toolkit.

16 October 2015 PDF (113kB) First aid assessment of need toolkit

First aid assessment of need toolkit

Answers to these questions will help assess the requirements of a first aid provision. They have been drawn from the…